We want every Loverboy Hat order to arrive exactly as expected — great quality, right fit, perfect condition. If something is not right, we will make it right. This page explains everything you need to know about our return and refund process.
Our Return Window
We accept returns within 30 days of delivery.
If 30 days have passed since your order was delivered, we are unable to offer a refund or exchange. We recommend checking your order as soon as it arrives so any issues can be reported promptly.
Return Eligibility
To qualify for a return, your item must meet the following conditions:
Item is unused and unworn, original condition — no signs of wear, washing, or damage
Item is in its original packaging with all tags still attached
You have proof of purchase — your order confirmation email or order number
Items that do not meet these conditions will not be accepted for return.
Items That Cannot Be Returned
The following items are not eligible for return or refund:
- Items that have been worn, washed, or altered in any way
- Items returned without original packaging or tags removed
- Items purchased on final sale or clearance
- Gift cards
- Items damaged due to misuse or improper care after delivery
- Any item returned more than 30 days after the delivery date
If your item arrives damaged or defective due to our error, please see the Damaged or Incorrect Items section below — different rules apply.
How to Start a Return
Starting a return is simple. Follow these steps:
Step 1 — Contact Us First Email us at support@loverboyhatus.shop within 30 days of receiving your order. Include your order number, the item you want to return, and the reason for the return.
Step 2 — Wait for Approval Our team will review your request and respond within 2 business days with return instructions and a return authorization confirmation.
Step 3 — Ship Your Item Back Once approved, carefully pack your item in its original packaging and ship it to the address provided in our return confirmation email. We recommend using a trackable shipping method to ensure safe delivery.
Step 4 — Refund Processed Once we receive and inspect your returned item, we will notify you by email and process your refund within 5 to 7 business days.
Do not send any item back before receiving return authorization from our team. Unauthorized returns may not be accepted.
Refunds
Once your return is received and inspected, you will receive an email confirming whether your refund has been approved or declined.
If approved: Your refund will be applied to your original payment method within 5 to 7 business days of approval. Depending on your bank or card issuer, it may take additional time to appear on your statement.
If declined: We will contact you to explain why the return did not meet our eligibility criteria and discuss available options.
Late or Missing Refunds
If you have not received your refund after 7 business days of approval, please take the following steps:
- Check your bank account or card statement again
- Contact your credit card company — processing times vary by issuer
- Contact your bank directly — there is often a standard processing delay
If you have done all of the above and still have not received your refund, contact us at support@loverboyhatus.shop and we will investigate immediately.
Exchanges
We offer exchanges for the following situations:
✦ You received a defective or damaged item ✦ You received the wrong item due to a fulfillment error
We do not offer size exchanges at this time. If you are unsure about sizing before placing your order, please review our Size & Fit Guide on the product page or contact us at support@loverboyhatus.shop before ordering — we are happy to help.
To request an exchange, email support@loverboyhatus.shop with your order number and a photo of the issue. Our team will arrange a replacement at no additional cost to you.
Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, we take full responsibility and will resolve it immediately.
Please contact us at support@loverboyhatus.shop within 7 days of delivery and include:
- Your order number
- A clear photo of the damaged or incorrect item
- A brief description of the issue
We will arrange a free replacement or full refund — whichever you prefer. You will not be required to return the item in cases of significant damage or error on our part.
Sale Items
Only regular-priced items are eligible for a full refund.
Items purchased at a discounted or promotional price may be eligible for store credit only, at our discretion. Items marked as Final Sale cannot be returned or refunded under any circumstances.
Gift Orders
If you received an item as a gift and need to return it, you are eligible for store credit equal to the value of the returned item, provided it meets our standard return eligibility criteria.
Store credit will be issued to you directly once the returned item is received and inspected.
If the order was not placed as a gift — for example, the gift was shipped to the purchaser first — the refund will be issued to the original purchaser’s payment method.
Return Shipping Costs
Customer-initiated returns: Return shipping costs are the responsibility of the customer. Original shipping charges are non-refundable.
Our error — damaged, defective, or incorrect items: We will cover all return shipping costs and provide a prepaid return label where applicable.
We strongly recommend using a trackable shipping service for all returns. We are not responsible for return packages that are lost or damaged in transit without tracking confirmation.
Processing Time Summary
| Action | Timeframe |
| Return request response | Within 2 business days |
| Refund after item received | 5 to 7 business days |
| Exchange processing | 3 to 5 business days |
| Damaged item resolution | Within 2 business days |
FAQ — Returns & Refunds
Q: Can I return a Loverboy hat if it doesn’t fit? A: Yes — as long as it is unworn, in original condition with tags attached, and within 30 days of delivery. Contact us first to initiate the return process.
Q: Do I need to pay for return shipping? A: For standard returns, yes — return shipping is the customer’s responsibility. If we made an error or the item arrived damaged, we cover all return shipping costs.
Q: Can I exchange for a different style? A: At this time we only process exchanges for defective, damaged, or incorrect items. For a different style, we recommend returning your item for a refund and placing a new order.
Q: What if my item arrives damaged? A: Contact us within 7 days of delivery with your order number and a photo. We will send a replacement or issue a full refund immediately — no return required for significantly damaged items.
Q: Can I return a sale item? A: Discounted items may qualify for store credit only. Final Sale items cannot be returned or refunded under any circumstances.
Need Help?
Our customer support team is here to make your return or refund as smooth as possible. Do not hesitate to reach out — we respond fast.
Email: support@loverboyhatus.shop Website: loverboyhatus.shop
We aim to respond to all inquiries within 2 business days.